When will I receive my refund?

Once we receive your return, RH Excellence will carry out a quality check to ensure the product meets our return conditions: in new condition, unworn, unwashed, unused, with original packaging and seals intact.

After this check is approved, we process your refund within 3 to 5 business days. The exact time it takes for the amount to appear in your account depends on your bank or payment provider and may take an additional 2 to 7 business days.

Refunds are issued via the same payment method used for the original purchase (credit card, PayPal, etc.). You will receive a confirmation email as soon as the refund has been processed.