At RH Excellence, we place great importance on the delivery of your order. We take care to properly protect fragile products to minimize the risk of damage during transport. We also offer 72-hour delivery with the shop2shop carrier in mainland France and Belguim only. You will receive a confirmation email as soon as your order is shipped. Please note that if you choose a carrier without a signature, the responsibility for delivery lies with the customer. We thank you for your trust and loyalty.
Key Points of the Delivery Process
Package Tracking
Package tracking is an essential feature to ensure a seamless and reassuring delivery for our customers. It allows you to follow the progress of your order in real time, from dispatch to receipt at your home.
Secure Packaging
Secure packaging is essential to ensure that your products arrive in perfect condition at their destination. At RH Excellence, we use high-quality and suitable materials to effectively protect your items during transport.
Product Protection
Protecting products is essential during shipping to prevent any potential damage. At RH Excellence, we ensure each item is carefully packaged, paying special attention to fragile products, in order to guarantee their safety during transport.
| Orders placed before 2:00 PM | Orders placed after 2:00 PM | |
|---|---|---|
| Monday - Friday (excluding holidays) | Processing and shipping the same day | Processing and shipping the next business day |
| Saturday, Sunday, holidays | Processing and shipping the next business day | Processing and shipping the next business day |
| Day before a holiday (after 2:00 PM) or Friday after 2:00 PM | Processing and shipping the same day | Processing and shipping the next business day |
Shipper
At RH Excellence, we are committed to providing you with an optimal delivery experience. To achieve this, we have carefully selected various delivery methods and established partnerships with reputable and reliable carriers.
Colissimo
- Delivered against signature from Monday to Saturday (excluding public holidays).
- Transit time of 2 to 5 days within mainland France.
- Impact of weather conditions on delivery.
Shop2shop
- Delivered against signature at a relay point (except on public holidays).
- Delivery time of 2 to 5 days in mainland France and Belgium.
- Impact of weather conditions on delivery
Standard delivery
- Distributed from Monday to Saturday (excluding public holidays) with tracking.
- Delivery time of 3 to 6 days in mainland France.
- No guarantee in case of loss or theft.
- Impact of weather conditions on delivery.
Chronopost Express
- Delivery from Monday to Saturday from 8 a.m. to 1 p.m., (except on public holidays).
- Delivery the next day* before 1 p.m. and handed over against signature.
*(if the order is paid before 2 p.m.)
- Impact of weather conditions on delivery.
Fedex Express
- Delivers worldwide from Monday to Friday, 8 am to 6 pm (excluding holidays).
- Delivery within 24 / 48 hours and handed over against signature.
- Impact of weather conditions on delivery.