Privacy Policy
This Privacy Policy governs the manner in which RH EXCELLENCE. collects, uses, maintains and discloses information collected from users (each, a "User") of thehairshop.com website ("Site"). This privacy policy applies to the Site and all products and services offered by RH EXCELLENCE,
Personal Data Protection Policy
At RH Excellence, we place great importance on privacy and transparency, and we are committed to building strong, long-lasting relationships with our clients, founded on trust and mutual interest. In line with this philosophy, protecting your personal data is of utmost importance to us, and we want to inform you through this personal data protection policy about how we collect and process this data.
Unless express consent is required by the personal data protection laws of your country, by using these Services (as defined below), you consent to us collecting and using your personal data in the manner described in this Policy and to the transfer of your personal data to countries other than your own (including countries outside the European Union).
What does this personal data protection policy apply to?
This personal data protection policy applies to the website, online games/draws, and any other online initiative owned by RH EXCELLENCE that collects personal data (the "Services"). Therefore, this Policy does not apply to third-party websites.
What data do we collect from you?
With your prior consent, when you use our Services, we may collect and process all or part of the following data:
Data you provide by filling in forms, uploading online content, subscribing to online services (e.g., competitions and social network pages), or sending us correspondence:
- First and last name
- Email address
- Gender
- Phone number
- Postal address
- Age/birth date
- Your opinion on our products
- Payment information (on our online store)
- Your purchase history (on our online store)
- Any specific request you might send us (mainly for archival needs)
- Photos or videos of you that you wish to share
We may ask you to respond to surveys that we use for statistical and informative purposes
Do we collect your IP address and connection cookies?
We may collect your IP address and your browser type for system administration purposes and/or to compile statistics, without identifying any other individual information. In some cases, we may also use cookies, which are small files of letters and numbers downloaded to your device when you access our online store. We primarily use cookies to recognize you when you log back into our Online Store and to display content that may match your interests.
The default settings of internet browsers are usually set to accept cookies, but you can easily change this by modifying your browser settings. However, please note that if you choose to disable cookies, some parts of our online store may not be accessible.
We invite you to consult our detailed rules applicable to "Cookie Information."
How do we use your personal data?
We primarily use your personal data in the context of our customer/prospect management, and in particular to respond to your requests or to regularly send you news and information about our products, our brands, our operations that may be of interest to you.
We also use your data to improve your digital experience on our Services: understand your interest in our Services and their content, manage your online account, validate your participation in our operations, process your payments, ensure that our Services are presented in the most suitable way to you and your device, and protect you from potential fraudulent actions.
How can you access your personal data?
You always have the possibility to contact us by postal mail, by email: serviceclients@remyhair.fr, or by phone: +33 5 35 54 83 33 to consult the personal data concerning you that we have in our possession.
Personal Data Protection Policy
If you identify an error among this data or if you judge it to be incomplete or ambiguous, you can also ask us to correct, complete or clarify them. You can also object to your data being used for commercial prospecting purposes or being communicated to third parties for this purpose. Finally, you can ask us to delete any personal data concerning you that we hold. However, please note that we are likely to retain a record of your data for archiving purposes (especially when the law requires us to do so).
Do we share your personal data?
Subject to what is stated in this personal data protection policy or unless we have previously obtained your consent, we are likely to communicate your personal data with people employed within RH EXCELLENCE or our service providers (for example, our web agencies that manage some online operations on our behalf) and only to the extent necessary to carry out the tasks assigned to them. These people may need to contact you directly from the contact details you have provided to us. Please note that we strictly require our service providers to use your personal data only to manage the services we ask them to provide. We also ask these providers to always act in compliance with the laws applicable to the protection of personal data and to pay particular attention to the confidentiality of this data.
Where do we store your personal data?
Your personal data is stored either in our databases or in those of our service providers. In some cases, and mainly for technical reasons, these databases may be stored on servers located outside the country (including outside the European Union) from which you originally entered the data.
Do we transfer your personal data outside the European economic area?
Due to the international dimension of RH EXCELLENCE and in order to optimize the quality of service, the information communications referred to above may involve transfers of personal data outside your country and/or to non-member countries of the European Economic Area, whose laws on the protection of personal data differ from those of the European Union. In this case, rigorous and appropriate physical, organizational, procedural, technical and personnel measures ensure the security and confidentiality of personal data.
Is your personal data kept secure?
Our goal is always to keep your personal data in the safest and most secure way, and only for the time necessary to achieve the purpose pursued by the processing. In this perspective, we take appropriate physical, technical and organizational measures to prevent as far as possible any alteration or loss of your data or any unauthorized access to them.
We inform you that this personal data protection policy may be modified by us. In this case, these modifications will be viewable on this page.
How long does Remy Hair Excellence keep your Personal Data?
Your Personal Data concerning your customer account as you have declared and/or completed on the Site, are kept for a period of three (3) years from your last activity on the Site. After this period, your customer account is considered "inactive" and will be automatically deleted. You will therefore need to create a new one for any new Order.
Your Personal Data in relation to an Order on the Site (name, first name, product or service, delivery address, billing address, etc.) are kept for a period of three (3) years from an Order. They remain accessible by you as well as us, in particular from your customer account, in order to provide us with a complete history of your Orders. We can delete them at any time on your simple request.
However, at the end of these periods, including as necessary from your request for deletion, your Personal Data may be archived in order to comply with our legal, accounting and tax obligations (such as the obligation to keep invoices for a period of ten (10) years as stated by Article L.123-22 of the Commercial Code) and/or at least during the applicable.