I want to exchange the color of my extensions, but I don’t want to pay the shipping costs. Is that possible?

At RH Excellence, color exchanges are possible as long as the extensions are in their original condition, unworn, unwashed, unused, with packaging and seals intact, for hygiene reasons.

For voluntary exchanges (for example, changing the color or length), return and reshipping costs are the customer’s responsibility. However, if the error is on our part (wrong color sent compared to the original order), we cover all shipping costs related to the exchange.

To start the process, log in to your customer account, go to My Orders, select the relevant order, and submit an exchange request specifying the new color you would like. You will then receive instructions by email on how to return the product.