I haven’t received my order confirmation email. What should I do?

If you haven’t received your confirmation email after placing an order with RH Excellence, first check your spam or junk folder, as the message may have been filtered there.

If the email is not in your inbox, make sure the email address you provided at checkout is correct. A typo in your email address can prevent you from receiving your order details.

If you suspect an error, contact our customer service team by phone or email, providing:

• Your full name

• The date of your order

• The order amount

• The correct email address to use

Our team will verify that your order has been registered, update your details if needed, and resend your confirmation email.