Q. My order hasn’t arrived – what should I do?

If your RH Excellence order hasn’t arrived within the estimated delivery time, first check its status using the tracking number you received by email or in your account under “My Orders.” This will show whether the package is still in transit, waiting at a pickup point, or if there was a delivery issue.

If the tracking shows the order as delivered but you haven’t received it, check with your neighbors or building manager in case the carrier left it with them.

For unusual delays or if no tracking information is available, please contact our customer service team by email or phone, providing your order number. We will open an investigation with the carrier and, if necessary, arrange a replacement shipment or a refund depending on the situation.