I received a damaged package. What should I do?

If your package arrives damaged, please report it immediately to the delivery driver or pickup point, and refuse the package if the packaging is severely damaged.

If you choose to accept it, take clear photos of the package (outside and inside) and of the affected items.

Then contact our customer service within 48 hours of receipt, providing:

• Your order number

• The tracking number

• The photos taken

This information is essential for filing a claim with the carrier and quickly offering you a solution (exchange, replacement, or refund depending on the case).