I returned my product but haven’t heard back, what should I do?

If you’ve returned a product to RH Excellence and haven’t received any confirmation, start by checking your shipment’s tracking number with your carrier. This will let you know if the package has been delivered to our facility.

Once we receive your package, our team performs a quality check to ensure the product meets our return conditions: in new condition, unworn, unwashed, unused, with original packaging and seals intact. This process can take 3 to 5 business days after delivery.

If you still haven’t received any updates after this time, please contact our customer service team by email or phone, providing your order number and return tracking number. We will check the status of your request and confirm the next steps: exchange, refund, or store credit.