How long does it take to process an exchange or a refund?

At RH Excellence, the processing of an exchange or refund begins as soon as we receive and inspect your returned item. All products must meet our return conditions: brand new, unworn, unwashed, unused, with original packaging and intact seals.

Once the quality check is approved, the usual processing time is 3 to 5 business days.

• For an exchange: your replacement item will be shipped immediately after validation, subject to availability of the chosen reference.

• For a refund: it will be issued to the same payment method used for your purchase. The time for the amount to appear on your account depends on your bank or payment provider (usually 2 to 7 additional business days)