How do I request an exchange or a return?
To request an exchange or a return on RH Excellence, follow these steps:
Log in to your customer account on remyhair.fr.
Click on your name in the top right corner of the page.
Select My Orders from the menu.
Find the order containing the item you want to exchange or return and click Details.
Check the box for the relevant item(s), then choose Request a Return or Request an Exchange.
Enter the reason for your request in the provided field and confirm.
You will then receive an email with detailed instructions to prepare and ship your package. Items must be returned in their original condition — unworn, unwashed, unused — with packaging and seals intact, for hygiene reasons.
Return shipping costs are the customer’s responsibility, except in cases where we made an error or the product is defective. Once we receive and inspect the package, we will process the exchange or refund according to your choice and product availability.