An item is missing from my order. What should I do?

If you notice that an item is missing from your RH Excellence order, first carefully check the contents of the package, including under the packing material or protective fillers.

Next, compare what you received with the packing slip included in your box. Sometimes an item may be shipped separately, in which case this will be noted on the document or in your shipping confirmation email.

To ensure the accuracy of our shipments, every order is photographed and weighed to the exact gram before dispatch. This allows us to quickly verify any claim.

If the item is neither in the package nor listed as a separate shipment, please contact our customer service team by phone or email as soon as possible, providing:

• Your order number

• The name of the missing item

• Photos of the package and its contents (if possible)

Our team will promptly investigate the situation and arrange either a replacement shipment or a refund, depending on your preference.